Privacy Policy

SHYAM FITNESS COMPANY is the holding company for easyGym brand in the Delhi NCR region.

References to us in this privacy notice are also made in respect of the network of franchisees who operate under the easyGym brand. We may need to share your personal information between us so that we can provide our services to you, but we will ensure that your information is only shared between the parties who need to know it and is never generally available within the network.

Data collected

We may collect the following personal information from you:

  • Name
  • Date of Birth
  • Gender
  • Contact Information:
    • Home Address
    • Email Addresses
    • Telephone Numbers
  • Credit/Debit Card and/or Bank Account Details

How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and via our website and apps. However, we may also collect information:

  • From a third party with your consent, eg your bank or building society;
  • From cookies on our website—for more information on our use of cookies, please see the section on cookies, below;
  • Via our IT systems, eg door entry systems and reception logs, automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems.

Cookies

We place cookies on your computer which enable us to make our website relevant to your interests and needs. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended. The use of cookies does not give us access to the rest of your computer.

The website places the following cookies:

With authorised third party advertising networks, we do not decide which cookies are set or how your data is used by these third parties. Therefore, you should refer to the third party’s privacy policy in order to understand which cookies are set and their privacy and information usage practices.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Type of Cookie Cookie Purpose
Analytical/performance cookies Google Analytics They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Targeting cookies Google Adwords These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Google Dynamic Retargeting
Facebook
Facebook Custom Audience
Tracking Google Tag Manager JavaScript which sends information to third parties, on our Website. These third parties include but are not limited to AdWords Conversion Tracking and Remarketing, and Google Analytics.

Under data protection law, we can only use your personal information if we have a proper reason for doing so, eg:

  • To comply with our legal and regulatory obligations;
  • For the performance of our contract with you or to take steps at your request before entering into a contract;
  • For our legitimate interests or those of a third party; or
  • Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

We will use your personal information for the following reasons:

  • Informing you about the services we offer;
  • Entering into a contract with you and delivering the services you ask for;
  • Taking direct debit and/or debit and credit card payments; and
  • Recording transactions.

We routinely share personal information with:

  • Companies within our group and members of our network of franchisees;
  • Third parties we use to help deliver our products and services to you, e.g., payment service providers;
  • Other third parties we use to help us run our business, e.g., marketing agencies or website hosts;
  • Third parties approved by you, e.g., social media sites you choose to link to or third-party payment providers;
  • Credit reference agencies;
  • Our insurers and brokers; and
  • Our banks.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Information may be held at our offices and those of our group companies, franchisees, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).

Some of these third parties may be based outside the Indian Territory. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transferring your personal information out of India ’.

To deliver services to you, it is sometimes necessary for us to share your personal information outside INDIA eg:

  • With our offices outside INDIA ;
  • With your and our service providers located outside INDIA ;

Wherever you are required to submit personal information, you will be given options to restrict our use of that information. This may include the following:

  • For direct marketing purposes and Sharing with third parties.

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We may change this privacy notice from time to time—when we do we will inform you via the website.